Root Cause Analysis (RCA) and Corrective Action-Preventive Action (CAPA)
This highly effective CAPA workshop instills the basics on how to use a simple, yet proven approach to correcting and preventing problems or nonconformities that exist anywhere in the organization. We discuss the philosophy, problem solving approaches, continuous improvement and more. This training can help lead to establishing procedures that satisfy quality management requirements for establishing a system for corrective action. |
| TARGET AUDIENCE | COURSE LENGTH |
All levels looking for a closed-loop, continuous improvement process geared to both correcting past problems and preventing future problems in the organization. Those who want to understand the use and intent of this mandated process for regulated industries as a part of compliance to their industry standards. |
Length: 1 day Time: 8:00 - 4:30 |
Objectives:
- Driving improvement through CAPA and problem solving
- Key components to helping organizations understand how to achieve results that “stay” in place
- Orientation to ISO9001:2008 for both those learning about this baseline business standard (and its approach to continuous improvement, management focus, and customer satisfaction) and for those in industries regulated by the standard or one of its derivatives
Topics Covered:
- Lean and Quality
-
Philosophy
- Total Quality Management
- Crosby's Steps to Quality Improvement
- Deming's 14 Point Plan
- Corrective Action Process
- Preventative Action Process
- Difference between CA and PA
- ISO 9001:2008 CAPA and Improvement Requirements and Implementation
-
Problem Solving Approach – Overview (for an in-depth study on these topics, see our Problem Solving workshop)
- Fishbone Diagram, Pareto Chart, Check Sheets, Control and Attribute Charts, Flowcharts, Histograms, Scatter Diagrams, Benchmarking
- Design of Experiments
- FMEAs
- Teams
- Continuous Improvement
-
Root Cause Analysis
- Importance of Finding Root Cause
- Benefits of Eliminating the Root Cause
- Finding the Root Cause
- What does a good RCA look like?
- Root Cause and CAPA
- 5 Why's
- RCA Examples
- Cost of Poor Quality Overview
Our dedicated professional training and consulting staff will provide you with the highest quality training workshops and consultation services to meet all of your quality training and consulting needs.
