Quality 101 Training - Foundational Concepts
Quality is not just a job for the Quality Manager. Everone needs to "buy into" the fact that quality is essential! This class includes: Benefits of Quality, Total Quality Management, Quality Tools and much more. Companies looking for basic quality training requirements should also consider this program as an easy way to train varied audiences. |
| TARGET AUDIENCE | COURSE LENGTH |
| New employees, Non-quality employees, Entry-level quality positions, Office staff and technical staff, Manufacturing personnel, Customer service teams. |
Length: 1 day Time: 8:00 - 4:00 |
This course can be brought to your facility for new-employee orientation and can be amended to include your own company goals including environmental aspects and health and safety requirements.
Participants will learn:
- Why quality is important to employees, the organization and customers
- Key concepts of total quality management and process improvement
- Seven commonly used quality tools and how they are used in problem solving
- Roles and Responsibilities
- The importance of employees
- Benefits of Quality
- Improvement Cycles
- Improvement Tools
- Internal and external customers
- Customer-Supplier Relationships
Agenda (subject to change):
Quality Benefits
- Quality and profitability
- Benefits and responsibilities for employees, organizations, customers and society
The Evolution of Quality
- Brief history, quality defined, and the gurus
- Quality Standards
Total Quality Management
- Total Quality Management defined
- Key components
- Philosophies
- Approaches
- Teams in TQM
Process Management
- Process Management defined
- Principles of process management
Quality Tools
- Seven basic tools for quality contol/assurance
- Benchmarking
- Design of Experiments and Taguchi
- Failure mode and effects analysis
Quality Deployment
- Quality culture
- Quality strategy
- Quality plan
- Quality function
| Start Date | End Date | Price | City | State | |
| 09/17/2010 | 09/17/2010 | $375.00 | Schaumburg | IL | Register |
| 10/04/2010 | 10/04/2010 | $375.00 | Minneapolis | MN | Register |
| 10/11/2010 | 10/11/2010 | $375.00 | Auburn Hills | MI | Register |
| 10/20/2010 | 10/20/2010 | $375.00 | Indianapolis | IN | Register |
| 11/19/2010 | 11/19/2010 | $375.00 | Atlanta | GA | Register |
| 12/06/2010 | 12/06/2010 | $375.00 | Minneapolis | MN | Register |
Our dedicated professional training and consulting staff will provide you with the highest quality training workshops and consultation services to meet all of your quality training and consulting needs.
